Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are processed within 1–2 business days. Once shipped, most orders arrive within 7–12 business days, depending on your location.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–72 hours for tracking information to update.

Do you ship internationally?

Yes! We proudly ship to customers worldwide.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you're not completely satisfied with your purchase, please contact us within 30 days of receiving your order.

Products must be returned unused and in their original packaging unless the item is defective.

What if my item arrives damaged?

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We'll work quickly to resolve the issue.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, along with Shop Pay, Apple Pay, Google Pay, and other secure payment methods available at checkout.

Is my payment information secure?

Absolutely. All payments are processed through secure, encrypted payment providers. We do not store your payment information.

Contact Us

How can I reach customer support?

We're happy to help!

Email: mckmcdermotts@gmail.com

Our customer support team typically responds within 24 business hours.

Our Promise

At Lavene, we believe beauty begins with simple, intentional rituals. Every product is carefully selected to help you elevate your daily routine with quality, elegance, and confidence.