FAQs
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are processed within 1–2 business days. Once shipped, most orders arrive within 7–12 business days, depending on your location.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–72 hours for tracking information to update.
Do you ship internationally?
Yes! We proudly ship to customers worldwide.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, please contact us within 30 days of receiving your order.
Products must be returned unused and in their original packaging unless the item is defective.
What if my item arrives damaged?
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We'll work quickly to resolve the issue.
Products
How often should I use the Sculpt Brush?
For best results, we recommend using your Sculpt Brush for 3–5 minutes daily as part of your regular skincare routine.
Can I use facial oil with the Sculpt Brush?
Yes. Applying your favorite facial oil or serum before use can help the brush glide smoothly across the skin and enhance your self-care routine.
Is the Sculpt Brush suitable for all skin types?
The Sculpt Brush is designed for most skin types. If you have sensitive skin or a medical skin condition, we recommend consulting your healthcare provider before use.
Does the Sculpt Brush provide instant results?
Many customers enjoy an immediate feeling of relaxation and notice their skin feels refreshed after use. Individual experiences vary, and consistent use is generally recommended as part of a regular skincare routine.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, along with Shop Pay, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Is my payment information secure?
Absolutely. All payments are processed through secure, encrypted payment providers. We do not store your payment information.
Contact Us
How can I reach customer support?
We're happy to help!
Email: mckmcdermotts@gmail.com (replace with your branded support email when available)
Our customer support team typically responds within 24 business hours.
Our Promise
At Lavene, we believe beauty begins with simple, intentional rituals. Every product is carefully selected to help you elevate your daily routine with quality, elegance, and confidence.